MONTGOMERY, Ala. (WAFF) – The Alabama Department of Human Resources recommends all EBT users make use of the new Lock/Unlock feature on the ConnectEBT app and website, particularly the “Lock Card Everywhere” option that helps block out-of-state fraud.
The Alabama DHR said from May 2023 to December 2024, they replaced nearly $16 million of SNAP benefits due to EBT fraud. From October to December 20, 2024, officials said over 26,000 reimbursements were approved for $10.5 million.
Officials believe all of the funds were stolen outside the state of Alabama.
“The very best thing our SNAP clients can do is lock their card when they aren’t using it,” said Alabama DHR Commissioner Nancy Buckner. “With the funds being stolen by utilizing out-of-state EBT terminals, we believe using our newest feature on ConnectEBT and locking the EBT card will truly combat this type of fraud.”
The Alabama DHR strongly recommends the “Lock Card Everywhere” option being on at all times when the card is not in use.
EBT cardholders can also sign up for alerts through the ConnectEBT app and website. Alerts include account activity through the app, text, and/or e-mail.